Self-Service Password Reset Coming Soon

Radford IT Services sending all parents and caregivers an email re: Self-Service Password Reset (SSPR) on Thursday 27 Sept

Radford IT Services sending all parents and caregivers an email re: Self-Service Password Reset (SSPR) on Thursday 27 Sept

Radford IT Services is pleased to announce that Radford parents and caregivers will soon be able to reset their passwords for Radford Online.

This will be done using Microsoft’s Self-Service Password Reset (SSPR), which allows passwords to be reset using a security code sent via SMS to mobile phones.

Parents and caregivers will receive an email from Radford IT Services tomorrow morning with the subject “Self Service Password Reset Coming Soon.”

Those who do not wish to have their mobile phone number used for this purpose are asked to use the link in the email to opt out by Friday, 26 October.

The email will contain a Radford Parent ID and the last three digits of the mobile number associated with that ID on the College database.

If the mobile number is not correct, parents and caregivers are asked to please update their personal details using the "Update Family & Medical Records/Access to Financial Information" Tile in Radford Online. See instructions below.

Further information on how to use the SSPR system will follow in coming weeks.

If you have any questions or concerns, please contact the Radford IT Helpdesk

Telephone: +61 2 6162 6249

Email: help@radford.act.edu.au

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Update details using "Update Family & Medical Records/Access to Financial Information" Tile in Radford Online:

1. You will be taken to https://community.radford.act.edu.au 

2. Login with Radford ID and password

3. Select “My Details”.

4. Review your details to check the College has the correct contact information.

*Please note there are mobile phone numbers recorded in both “Personal” and “Occupation” sections in the left side menu.

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