Reporting illegal or harmful online content

Advice for parents and carers from the eSafety Commission

Advice for parents and carers from the eSafety Commission

The eSafety Commissioner, Julie Inman Grant, recently urged all Australians who encounter harmful online content to report it immediately to the social media platform they’ve seen it on, and/or to eSafety at

A key point in her message was a reminder was that “social media platforms struggle to incorporate safety protections at the core of their product offerings… they need clear processes and procedures, including the technology tools to detect and remove harmful content much more quickly. 

“We advise parents, carers and educators to keep an eye on those who are more vulnerable and at-risk, and check in with them about their interactions on and offline, help them build their digital resilience and let them know they can come to you for help if they see graphic or distressing content online.”

eSafety has developed a series of tips for parents to help limit young people’s exposure to harmful content online:

  • Engage in your child’s online activities – ask what apps, sites, and games they’re using and make sure they’re age-appropriate
  • Use parental controls on devices to help limit what your child is exposed to
  • Help them report and block upsetting content they see on social media sites or apps
  • Let them know they can come to you about anything upsetting they see online
  • Head to to find out the latest advice on apps, social media and online safety issues

Be safe, be alert online  document                                                     Online Safety - a guide for parent and carers
Be alert online Parent and carer guide

Advice for parents and children have seen or are impacted by online content:

Kids HelpLine – For ages 5 – 25

Free 24/7 phone and online counselling service for young people aged 5 to 25.

CALL: 1800 55 1800 (Available 24/7)
CHAT:  Chat with us online (Available 8am – 12am AEST)

Lifeline – For all ages

Provides all Australians access to crisis support and suicide prevention services.

CALL: 13 11 14 (Available 24/7)
CHAT:  Chat with us online (Available 7pm – 12am AEST)







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